If you cannot access your game account after reinstalling the game or starting on playing with a new device, you can recover your progress by making sure you have connected to Game Center (on iOS) or Google Play (Android).
Please note that saving multiple accounts to the same device may lead to lost progress!
Android / Google Play
Make sure you have connected your game to the right Google Play account (the same one you synced your game earlier).
iOS / Game Center
Make sure you have logged in to the Game Center with the right AppleID (the same one you have used to sync your game earlier).
I still cannot access my account!
If you are unable to access your account, please submit a new support request and we can help to recover it.
When sending us a support request, please add the following details:
1. Exact player name of the account you'd like to recover
2. Player experience level of the account
3. The name of the Alliance you belong to, as well as your rank there
4. The Account Identifier of the account that replaced the original account (the one currently on your device). You can find it by first tapping Menu, then Options and finally About. It's the string starting with a # sign in the top left corner of the screen.
If at all possible, please also connect the new account to the same Facebook profile as the original one. This is of great help when identifying the original account.