We are currently facing a high volume of support tickets, due to the new update and the upcoming holiday season. We would like to ask for your patience while waiting for a response.
The Small Giant Games HQ will be closed during the holidays, on the following dates:
- December 6, 2017 (Finnish 100th Independence Day)
- December 24-26, 2017 (Christmas)
- January 1, 2018 (New Year's Day)
We will do our best to respond to all the inquiries, in the order they have been received. We are also monitoring the game, to ensure continued service during the holiday season.
When asking our support, please provide all essential details, as this will help us solve your issue faster. For purchase issues, we ask you to always attach all the relevant receipts related to the purchases. For lost accounts, please read this FAQ article before submitting a request.t.
We also kindly ask you not create multiple tickets on the same issue, as this will not increase the response time to your ticket, but will slow down the support. If you would like to add further details to your inquiry, please reply to the confirmation message sent from the support system.
Thank you for your understanding and apologies for any inconvenience this may cause! Happy Holidays!